BADM-336/Session 8 Letter

Subject: Your order

Dear Mr. Smith,

Your order of blue tiles should arrive at your facility in the next few days to replace the green ones you received. We have shipped them express freight be cause of the value of your business to our company.

Upon investigating the processing of your order, we believe that the warehouse staff pulled a pallet with a part number one digit off from the ones you ordered. To prevent the same mistake we have implemented a policy to have all orders checked for accuracy by the packing department, as well as the warehouse staff. We are dedicated to your satisfaction as a customer, and can ensure that you will not experience mistakes of this type in the future.

We look forward to providing you with quality building supplies in the future.

Sincerely,

Russell Harrison